Privacy Policy

Effective Date: 01/01/2024

Helix Spine & Sport (hereinafter referred to as "Helix," "we," "our," or "us") values the privacy of individuals who visit our website and use our services. This Privacy Policy explains how we collect, use, disclose, and protect your personal information, including information used for SMS/text messaging communications. By accessing or using our website (the "Website"), you consent to the terms and practices described in this Privacy Policy.

Collection and Use of Your Information

In the course of using the Website or our services, Helix may ask users to provide personal information, including but not limited to:

  • Name

  • Email address

  • Postal address

  • Mobile or other telephone number

  • Appointment and service-related information

  • Payment and billing information

  • Other relevant information necessary to provide our services

In many cases, users may choose the amount of information they supply. Certain information may be identified as mandatory (for example, when booking an appointment or requesting services). If mandatory information is not provided, users may be unable to engage in that activity.

Helix may also collect non–personally identifiable information when you visit our Website, such as browser type, operating system, Internet service provider, aggregate visit data, and pages viewed. This information is used to improve the functionality and content of the Website.

Information collected through the Website may be transferred to, used, and stored in the United States or other jurisdictions where we, our service providers, or partners operate. By using the Website, you consent to such transfers.

How Helix Uses the Information

Except as otherwise indicated, Helix uses personally identifiable information ("Personal Information") to:

(a) Process and fulfill requests for services, appointments, or products (b) Communicate with you regarding appointments, care, billing, or account-related matters (c) Respond to inquiries or questions (d) Provide service-related updates, reminders, and notifications (e) Send marketing, educational, or promotional information that may be of interest to you (f) Improve our services, Website content, and user experience (g) Comply with legal obligations, court orders, or lawful government requests (h) Protect the security and integrity of the Website and our operations (i) Prevent fraud, identity theft, or threats to safety or property (j) Process payments

Helix may use non–personally identifiable information ("Aggregate Data") to analyze Website usage, improve services, and develop offerings tailored to user needs. Helix retains ownership of such Aggregate Data.

Helix does not sell or rent your Personal Information to third parties for their independent marketing purposes.

SMS / Text Messaging Communications

If you provide your mobile phone number to Helix, you may receive SMS (text) messages from us. These messages may include, but are not limited to:

  • Appointment reminders and confirmations

  • Scheduling updates or changes

  • Account notifications

  • Billing or payment reminders

  • Care-related communications

  • Occasional marketing or promotional messages

Message frequency may vary based on your interactions with Helix.

Message and data rates may apply depending on your mobile carrier and plan.

SMS Terms of Service

By opting into SMS communications from Helix Spine & Sport through a web form, intake form, appointment system, or other medium, you consent to receive SMS messages from Helix Spine & Sport. These messages may include conversational messages, appointment reminders, service updates, and other account- or care-related notifications.

  • Message frequency: May vary

  • Message and data rates: May apply

  • Opt-out: You may opt out of SMS messages at any time by replying STOP to any message

  • Help: For assistance, reply HELP or visit our website at https://helixsportokc.com/

For more information about how we collect, use, and protect your data, please visit our Privacy Policy at: https://helixsportokc.com/privacy-policy

For our full Terms of Service, please visit: [Terms URL]

Opt-Out of Communications

If you do not wish to receive marketing emails or SMS messages from Helix, you may opt out at any time by following the unsubscribe instructions included in the communication, replying STOP to SMS messages, or contacting us directly using the information below. Opting out of marketing communications does not affect transactional or service-related messages.

Children’s Privacy

The Website is not intended for children under the age of 13. Helix does not knowingly collect personal information from children under 13. If we become aware that such information has been collected, we will take appropriate steps to delete it.

Changes to This Privacy Policy

Helix reserves the right to update or modify this Privacy Policy at any time without prior notice. Changes will be posted on this page with an updated effective date. Continued use of the Website after changes are posted constitutes acceptance of the revised policy.

Contact Us

If you have any questions or concerns regarding this Privacy Policy, SMS communications, or our data practices, please contact us at:

Email: helixdoc@helixsportokc.com

© Helix Spine & Sport